Product Logic
Why did DEADSCROLL nudge me here?
Start with the system explanation page if you want the product logic in plain language.
Open How DEADSCROLL IntervenesSupport Surface
Need help with DEADSCROLL?
Use this page when you need the fastest route to contact, trust documentation, or a quick answer about how the system behaves.
Primary Contact
product@deadscroll.app
The quickest route is Settings → Contact support in the app, especially if DEADSCROLL keeps stopping on your phone: it writes to this address and fills in your phone’s technical details and your Google Play order number for you. Tell us what happened and what you expected. Writing from elsewhere? Include your order number (it starts with GPA.) for anything about billing.
Before You Email
Most support questions fall into a few clear buckets.
Permissions
Why does it need Accessibility or Overlay?
Read the permissions page for the plain-language rationale and the limits of those permissions.
Open PermissionsData Handling
What stays on my device?
The privacy page explains local storage, third-party technical services, and the current data-handling language.
Open Privacy PolicyPurchases
How do billing, cancellation, or restore work?
Google Play handles checkout and payment methods. DEADSCROLL securely verifies whether your six-month or monthly plan is active.
Open Purchase TermsFAQ
Short answers to common support questions.
Why did the nudge get stronger?
Because DEADSCROLL is designed to escalate when the same pattern keeps returning. The first pause is not meant to be the last available intervention.
What if a permission gets revoked?
Core intervention behavior may stop working until that permission is restored in Android settings.
Why does Android say DEADSCROLL can view and control my screen?
Android shows that reminder for every app that uses Accessibility, usually some time after you turn it on. DEADSCROLL uses Accessibility only to notice when a watched app opens and when you scroll. It isn’t used to read or send your messages, passwords or screenshots. If you turn it off from the reminder, nudges pause until you turn it back on.
Is DEADSCROLL a pure blocker?
No. The product is built around contextual nudges and escalation, not a single universal lockout rule.
Can I choose which apps get nudged?
Yes. DEADSCROLL is meant to help you protect attention where drift is costly, not apply the same intervention to every app on your phone.
It stopped working on my phone. What do I do?
Open DEADSCROLL and follow the steps it shows: usually turning Accessibility back on, or changing a battery setting your phone maker uses to stop background apps. If it keeps stopping, write to us from Settings → Contact support in the app. It fills in your phone’s technical details and your Google Play order number, and you can read or edit them before you send. If we can’t fix it within 14 days, we refund the part of your plan you couldn’t use.
Six months or monthly?
Both plans give exactly the same protection. Six months costs less per month and is one decision for half a year; monthly lets you stop sooner. Google Play shows the price in your currency before you pay.
How do I switch plans?
In DEADSCROLL, open Settings and tap Plan to reach Plan & billing, then choose the switch. It starts straight away, nothing is charged at the time, and the new price is first charged on the date your current plan would have renewed.
How do I cancel my plan?
Open Google Play Subscriptions. Protection stays on until the end of the period you’ve paid for. Cancelling stops the next renewal; it isn’t a refund. Uninstalling the app doesn’t cancel a subscription.
How do I get a refund?
Within 48 hours of a charge, use Google Play’s refund request. After that, use Settings → Contact support in the app, or email product@deadscroll.app with your Google Play order number (it starts with GPA.). You can have a full refund for any reason within 14 days of your first payment (once per person), and within 14 days of a six-month renewal. If DEADSCROLL keeps stopping on your phone and we can’t fix it, we refund the time you couldn’t use. A refund ends protection straight away. Purchase Terms section 9 has the details.
How do I restore a purchase?
DEADSCROLL checks Google Play for your plan when it starts. If it doesn’t find it, tap Restore purchase on the plans screen or in Plan & billing, signed in to the same Google Play account that made the purchase. Android purchases do not transfer to iOS.
Grievance Redressal
A direct route for formal concerns.
For support or formal grievances, contact product@deadscroll.app. Do not email passwords, payment-card details, bank details, government identification, or purchase tokens.